Need help with ‘this block has encountered an error and cannot be previewed’

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  jasonekratz4e47a9ff17 · Member · Jul 16, 2021 at 12:16 am

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  Getting frustrated. Trying out WP again after being gone for awhile. Never had this problem in the past with the Gutenberg editor but now, on my Mac (most recent version of Big Sur) with any of the major browsers (all updated), I am constantly getting the error in the subject. Safari does not work at all either with a private window or a regular window. Turned off all extensions and the cross-site tracking thing. Doesn’t work. MS Edge worked for a bit then stopped working with the error. Firefox seemed to work in a private window but was glacially slow. In a regular window no workie, even with all extensions, etc turned off. The WP app works but I want to use Safari ;) Anyone have any ideas? Have tried clearing cache in addition to what I mentioned above. help!

  Site: https://jasonkratzblog.wordpress.com.
  WP.com: Yes
  Correct account: Yes

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  staff-mckluskey · Staff · Jul 16, 2021 at 7:41 am

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  Hi there!

  Could you please specify when exactly does the error appear?
  Do you see it on any post/page, or just on a particular one? If it’s just one, please share a link to it (even if it’s just a draft).

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  jasonekratz4e47a9ff17 · Member · Jul 16, 2021 at 2:40 pm

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  Once it happens it happens for every post/page. If there is something i can look for in the browser dev tools or whatever please let me know. Thanks!

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  dawntobin · Member · Jul 16, 2021 at 2:52 pm

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  I tried to edit my ABOUT post. However, when I click on the UPDATE I get this message “Updating failed. Sorry, you are not allowed to edit this post.” Anyone can please help me out.
  Thanks

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  staff-doublebassd · Staff · Jul 16, 2021 at 4:49 pm

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  Hey @dawntobin,

  I would love to assist you, but in order to keep threads on topic and prevent the OP from receiving email notifications (and since that is a different error you are receiving), I wanted to see if you could create a new post?:

  https://en.forums.wordpress.com/?new=1

  Feel free to add the modlook tag to the thread so staff can respond immediately.

  Thanks!

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  staff-doublebassd · Staff · Jul 16, 2021 at 4:59 pm

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  Hi @jasonekratz4e47a9ff17,

  Thanks for reporting this. It is a known issue that our developers are currently looking into:

  https://github.com/Automattic/wp-calypso/issues/53953

  Sorry for the inconvenience, but I’ll make not of your report and we’ll be sure to update you once a fix is in place.

  Thank you!

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  jasonekratz4e47a9ff17 · Member · Jul 16, 2021 at 9:42 pm

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  Ah ok. Thanks for the heads up. I’ll use the app in the meantime as it seems to work just fine.

  Thanks!

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  jasonekratz4e47a9ff17 · Member · Jul 16, 2021 at 9:49 pm

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  Also, didn’t know about switching between code/visual editor. That actually just worked for me with Safari.

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  jasonekratz4e47a9ff17 · Member · Jul 23, 2021 at 1:04 am

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  Looks like this has been fixed? Seems to be working fine in Safari.

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  staff-mckluskey · Staff · Jul 23, 2021 at 7:12 am

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  It has not been fixed yet, but the error appears intermittently, it’s not consistent, so I’m glad to hear it’s working for you now. You can follow the GitHub issue to be notified of any update about this.