Need my refund

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  alessandramarinhogomes · Member · May 1, 2023 at 1:08 am

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  I made the payment 3 times and I can’t get a refund

  I don’t have a site linked to this WordPress.com account

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  fstat · Staff · May 1, 2023 at 12:00 pm

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  Hi there,

  I understand that you are concerned about multiple charges on your account, and I’m here to help clarify the situation.

  First, I’d like to assure you that you’ve only been charged twice, not three times, for the renewal of your domain, qualityprimecleaning.services. You can confirm this by checking your Billing History page in your WordPress.com account.

  Now, the good news is that I see you have already canceled your domain, and a refund for both charges has been issued. Please allow 10 business days for the refund to reflect in your account, depending on your bank’s processing time.

  If you have any further questions or need additional assistance, please don’t hesitate to reach out. We’re here to help.

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  alessandramarinhogomes · Member · May 3, 2023 at 1:48 am

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  Good evening, thank you for answering me, I will receive a refund for two, I need two more, I have not received a refund for these, how do I get it?

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  alessandramarinhogomes · Member · May 3, 2023 at 1:48 am

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  Good evening, thank you for answering me, I will receive a refund for two, I need two more, I have not received a refund for these, how do I get it?

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  darusja · Staff · May 3, 2023 at 8:09 am

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  Hi there!

  As you can see in your screenshot the last two transactions are refunds: https://d.pr/i/om6fSv. There were two charges and two refunds.

  If you have any more questions let me know.