Need refund for an auto-renewal I was not informed about
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Yesterday, Aug. 1st, at 7:18pm I was notified via paypal that an automated transaction was processed and a payment was made to wordpress. I did not authorize any payment nor was I notified about through wordpress.com! Today, Aug. 2nd, I receive an email from wordpress.com at 9:15am notifying me that I will be billed LATER TODAY. Clearly I was billed yesterday evening.
This is wrong. Who can I speak to in order to get refunded? Anyone have any suggestions?
To make matters worse, the funds were taken from my account as I was going to pay my rent for the month. I cant get support on the phone nor a direct conversation via chat. I cant believed this happened.
The blog I need help with is: (visible only to logged in users)
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Hi there,
If you wish, I can cancel the premium bundle for the site creativeshields.wordpress.com. Please confirm that this is what you wish to do, and I’ll do so immediately and issue a refund.
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Do you know how long the refund process will take? And when I can receive access to my money?
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Hi creativeshields,
I’ve removed the bundle and refunded you the $99 cost. The funds should appear in your account within the next couple of days.
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The same situation happened to me one day ago.
I requested for a cancellation on the website under “store”, but it says the transaction occurred too long ago so they cannot refund it. It sent a confirmation email to me and asked me if I wanted to cancel the upgrade , and I will not be able to get refunded for the automatic payment. What?!?!
I did not authorize any payment nor was I notified about through wordpress.com!Who should I ask help for a refund???
The blog I need help with is http://fourdifferentpaths.com
Thanks in advance.
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