Need refund for Custom Design purchase

  • Unknown's avatar
    anadomato · Member ·

    I have purchased the Custom Design, and although I got an email receipt it still showed up in my shopping cart. Thinking there had been a mistake I purchased it AGAIN, only to get another receipt and find out that it was STILL in my shopping cart.

    I request a refund for both purchases. I was unable to contact you support service or to “simply” cancel my purchase and ask for a refund.

    I hope that this forum message will suffice, thanks in advance.

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    timethief · Member ·

    Refunds
    We want you to love everything you do at WordPress.com, so we provide a 30-day refund on all of our upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. You can request a refund yourself directly from the Store section of your Dashboard. http://en.support.wordpress.com/upgrades/#refunds

    If that’s not working for you then you can contact Staff using this link. http://en.support.wordpress.com/contact/ After you use the searchbox, under the search results, at the bottom of the page there will be a section that says “Have you found the answer to your question?” You can choose either “Yes I found the answer to my question.” or “No I didn’t find the answer to my question and I would like to contact support for help.” The no option will reveal the contact form.

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