need refund for duplicate payment for annual domain

  • Unknown's avatar
    maryincalaveras · Member ·

    I accidentally paid my annual fee twice in April. I need $19 refunded. Thank you.

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    aisajib · Member ·

    Hi there!

    We can issue a refund only if you cancel the domain within the refund period. Do you wish to cancel the domain?

    The reason we can’t issue a refund for multiple domain renewals is that domain renewals cannot be undone. So, when you paid for a second time, the domain was renewed for another year. And it’s not possible to ‘remove’ that year from the domain in order to issue you a refund.

    If you intend to keep the domain, please note that your domain was renewed for a second year after you paid for it the second time. As such, its current expiry date is May 08, 2026.

    Feel free to let us know if you have more questions.

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