Need Refund Update

  • Unknown's avatar
    itechjunksite · Member ·

    Hey Hi,
    On October 6th I got an email regarding the cancellation and refund of the premium plan. It’s been almost 10 days still didn’t got my amount refunded. It would be great if you can tell me the approximate date when the amount will be transferred.

  • kokkieh · Staff ·

    Hi there,

    We processed your refund on 6 October. You can see the receipt with a transaction ID from our payment processor here:

    https://wordpress.com/me/purchases/billing/

    In other words, the moment that receipt got generated, the refund was already concluded on our end, and the funds returned to your bank. The delay is due to the processing of the refund on your bank’s end, and we don’t have any control over that part of the process.

    Please follow up with your bank and provide them with that transaction ID so they can check for the refund on their system. If they need a ARN number, let us know and we can send you that via email.

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