need site credentials

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  beth04cf9f809b9 · Member · Oct 18, 2023 at 9:22 pm

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  Hello, someone else was working on my website, my previous login is not recognized by word press how do I get my access back?

  Self-declared URL: http://www.emeraldchoicehomecare.com
  Jetpack: Unknown
  WP.com: Unknown

  The blog I need help with is: (visible only to logged in users)

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  staff-totoro · Staff · Oct 19, 2023 at 12:28 am

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  Hi there,

  Thank you for reaching out. I understand that you are encountering issues with site access using the free open-source version of the WordPress software. However, our range of support at WordPress.com is focused on the sites directly hosted on our managed hosting platform. This means we unfortunately lack the capacity to assist with sites hosted elsewhere or those using the open-source version of WordPress.

  Our managed hosting at WordPress.com provides a more integrated and comprehensive support experience for our users. You can learn more about our managed hosting options at https://wordpress.com/hosting/.

  That said, please know that we have a solution to make things easier for you. You can migrate your website to WordPress.com. We offer an easy-to-use migration plugin that will effortlessly help you move your site to our hosting.

  

  Import a Website » Import using Move to WordPress.com

  in WordPress.com Support

  3 min read

  Use the Move to WordPress.com plugin to migrate a self-hosted WordPress site to WordPress.com. Follow the steps in this guide to import your site (including your content, media, plugins, and theme) directly from your wp-admin dashboard. Prerequisites To follow the steps in this guide, you will need: Your source site: a WordPress site with any other hosting provider (referred to as a se

  In the event that you prefer to keep your site with your current host, especially if they are using the open-source version of the software, we advise you to seek assistance in the open-source version’s community support forums at https://wordpress.org/support/forum/how-to-and-troubleshooting/. They are in the best position to assist you with any access issues you are facing.

  We hope this information proves useful in your efforts to regain control of your site. If you have any other questions or concerns, please feel free to reply to this thread.

  Hope that helps. Please let us know if you have any more questions.