[Need Staff] Password Support NOT BEING SENT!
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Hi there
My account is not receiving any emails when I try to recover my password. Even though WordPress says to check my email, I get nothing. This has been going on for hours.
I can receive other emails just fine too.
Any help?
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Hi smackdat8492,
I wasn’t able to find any WordPress.com accounts connected to the email address you provided. Can you confirm the username of the account or URL of the site you are trying to reset the password for?
Just let me know and I’ll look at the next steps.
Thanks!
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Dear gemmacevans.
This is my old blog: http://yogipen.wordpress.com/
Look at this screenshot here: [redacted]
When I type in my email, WordPress says it sends a request
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Please note this username account https://en.forums.wordpress.com/profile/yogipen as it matches the site URL.
What I post below applies only to sites hosted by WordPress.COM.
You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard. The Admin login link to the dashboard for every blog hosted by WordPress.COM is:
http://NAME_OF_BLOG.wordpress.com/wp-admin/
* You will have to replace “name_of_blog” with the actual blog’s name in that URL.
If you are not logged in under the correct username account then clear your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache and cookies https://en.support.wordpress.com/browser-issues/#clearing-wordpress-com-cookies and then login correctly under the relevant username account.
You can update your email address here https://wordpress.com/me at any time.
If you did not register the site under your username account and do not have the required access, then you need to contact the person who registered the account and site under it, and have them act or transfer the site to your username account by using this process. http://en.support.wordpress.com/moving-a-blog/#transferring-your-blog-to-another-user-or-account
If the login information has been lost go to
https://en.support.wordpress.com/passwords/
https://en.support.wordpress.com/passwords/#lost-passwordThere is only one means of account recovery.
If you check each and every possible email address and account and are not successful gaining access to the blog(s) then you must complete the form for account recovery at this link https://en.wordpress.com/wp-login.php?action=recovery and submit it to the Account Recovery Staff, and provide proof ownership, so they can contact you by email ie. not on these public support forums, which are available to everyone with internet access.
Support Staff cannot breach the privacy policy and provide the log-in information. You have to provide proof ownership to Account Recovery Staff to gain access https://en.support.wordpress.com/account-recovery/
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Hi smackdat8492,
Thanks for confirming the site URL. I’ve been able to find the account and have sent an email to the owner. I’ll follow up with you there about the next steps.
I’ve removed the link to your screenshot containing personal information — please delete the screenshot as soon as you can because you’ve shared the information in a public place.
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Hello gemmacevans,
I have replied back to the email that was sent from “help@wordpress.com”
Thank you.
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Hi smackdat8492,
Your reply to my email hasn’t come through, can you try sending it again?
Thanks!
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Yahoo is acting very weird. I will try to contact them but, if you could, can you send me a verification number and then I can reply on the email I have registered on this account? As in, send a number to the con.yogipen email and I will reply back to it from another confirming it is still me.
I will be contacting Yahoo to sort this out too
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I sent another email.
I think Yahoo is being slow. I have sent one to myself and took about 5 minutes to actually show I got it. Please reply if you got my email or not
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Just realized you posted your email in a format that doesn’t get redacted by our forums software but is easy for folks to figure out. We’ve removed that for you.
We also got your email, so I’ve replied with the link you need. Cheers :)
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Hello,
I have the same issue. Lost my password and I do not receive any reset email. I posted this with a different email account because, funny enough, I need to log in here to post anything and since I have no password, how can I?
Please help me out.
Username is [redacted]Thank you
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Staff and volunteers can better assist you if you start your own thread either through the contact us link in your WordPressdotcom dashboard https://wordpress.com/help/contact or here: https://en.forums.wordpress.com/?new=1
Since this thread’s original poster’s issue was resolved, I’ll go ahead and close this thread.
- The topic ‘[Need Staff] Password Support NOT BEING SENT!’ is closed to new replies.
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