Need to Activate my Domain

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  cooljavateacher · Member · Dec 17, 2013 at 6:29 am

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  Hi,

  I am an owner of a domain “cooljavateacher.com” on wp and I want to renew it ASAP. Please suggest the possible steps to do so.

  -Thanks & Regards,
  Kaushal K. Sharma

  The blog I need help with is: (visible only to logged in users)

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  cooljavateacher · Member · Dec 17, 2013 at 6:31 am

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  It’s showing the Status: Expired on November 3, 2013.

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  cooljavateacher · Member · Dec 17, 2013 at 6:54 am

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  I am also not having the “Renew” button.

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  gracejiyoung · Member · Dec 17, 2013 at 12:22 pm

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  Hi there,

  I have provided you details privately on how to renew the expired domain! Please look out for the email!

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  cooljavateacher · Member · Dec 19, 2013 at 4:28 am

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  Hi Grace,

  I didn’t receive any email. Can you please send me that again?

  I had already paid the late fee of around $99.00 but still my domain is not active and not working. Kindly suggest ASAP.

  -Thanks,
  Kaushal

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  cooljavateacher · Member · Dec 19, 2013 at 5:29 am

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  Hi,

  I need an Immediate support as I am bit confused about why my domain is not showing ACTIVE status.

  It’s still showing as,

  WordPress.com Premium

  Learn More

  Status: Active

  This upgrade will be renewed automatically in 11 months on November 17, 2014

  Update Credit Card | Disable Auto Renew | Cancel and Refund

  $99.00
  USD per year
  $0.27 per day

  Domain: cooljavateacher.com
  Domain Registered with WordPress.com

  Learn More | Domain Settings

  Status: Expired on November 3, 2013

  This upgrade expired on November 3, 2013

  DNS needs to be updated
  | Cancellation Info

  What is that???

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  cooljavateacher · Member · Dec 19, 2013 at 7:53 am

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  My both domains are not working,

  http://www.cooljavateacher.com
  and
  http://www.cooljavateacher.wordpress.com

  What to do?

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  gracejiyoung · Member · Dec 19, 2013 at 11:41 am

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  Hi there,

  I send you an email to the address associated with your account. Please follow up with me through there.

  Your domain is expired and so that is why your blog is not loading. For the time being, I switched your primary domain to: cooljavateacher.wordpress.com so that your site is viewable there.

  Please note that the WordPress.com Premium upgrade is not the domain upgrade. The domain has expired and must be renewed yearly by going to Store > My Upgrades in your Dashboard.

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  cooljavateacher · Member · Dec 21, 2013 at 5:31 pm

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  Thanks Grace,

  I got your mail.

  If wordpress.com premium upgrade is not the domain upgrade, kindly let me know how to revert that premium upgrade. I did that in confussion to upgrade my domain.

  Yes, I want to go for my domain upgrade and I will surely do that, just confirm me how soon I can see the Premium upgrade order cancel and get my money back.

  Thanks for the link to pay for the Domain Upgrade. Just need your support to cancel my Premium Upgrade ASAP.

  -Thanks
  Kaushal

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  cooljavateacher · Member · Dec 22, 2013 at 5:27 am

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  Hi Grace,

  I have canceled the WordPress Upgrade. Can you tell me how soon I can get the money back?

  Just paid for the Domain Upgrade. Kindly provide my domain back ASAP.

  Appreciate, You were there.

  -Thanks
  Kaushal

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  gracejiyoung · Member · Dec 23, 2013 at 10:06 am

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  Hi Kaushal,

  After looking into your account, I found that you did refund/cancel the WordPress.com Premium upgrade. Please note that it may take up to a week for the refund to show up in your bank account.

  I have submitted the request to redeem your domain. Once I hear back I will let you know as soon as possible!

  Please let me know if you have any questions!

  Happy Holidays!

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  cooljavateacher · Member · Dec 23, 2013 at 4:24 pm

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  Thanks Grace.

  I will wait your ping to hear something good.

  Happy Holidays! Merry Christmas!

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  gracejiyoung · Member · Dec 23, 2013 at 5:17 pm

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  You’re welcome. I hope so too! They should give us a response within a few days!

  Happy Holidays and Merry Christmas to you as well :)

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  cooljavateacher · Member · Dec 23, 2013 at 6:52 pm

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  Thanks,

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  joelwills · Staff · Dec 23, 2013 at 10:58 pm

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  Hi there!

  It looks like your domain is back and working again. If you go to Store > Domains you can set your custom domain to be your primary domain and everything should work.

  Please let me know if you need any more help with this!

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  cooljavateacher · Member · Dec 27, 2013 at 6:35 pm

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  Thanks Joelwills,

  Good to see my domain back as this Christmas gift.

  Thanks again…