need to back to my website

  • Unknown's avatar
    marcusmcclain · Member ·

    Hi I own the domain CrossFitKH.com and want to get back to my site to rebuild site and now I can’t log into it. It was registered under my email (email visible only to moderators and staff) but when I try to log in, the site does not come up.

  • staff-mckluskey · Staff ·

    Hi there!

    I’m afraid that, your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with another company.

    Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can read more about the differences between WordPress.org software and WordPress.com here:

    WordPress.com vs. WordPress.org

    You can look for help at the community forums here: https://wordpress.org/support/forums/ or reach out to your host directly.

    http://wordpress.org/support/ is also a great resource for sites using the open-source WordPress.org software.

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