Need To Cancel a Paid Upgrade That Is Not Showing Up In My 'Paid Upgrades' Section

  • Unknown's avatar
    fitnectary · Member ·

    Hello,

    I was charged TWICE for a ‘Paid Upgrade.’ Of which, when I went to cancel, I was only refunded ONCE. The cost was $13 for a Domain Mapping upgrade. When I go to the ‘Paid Upgrades’ section within my account, the space is completely empty. I do not know how else to go about cancelling this SECOND charge. I’m very frustrated and I was wrongfully charged and not refunded my $13. I would like to please be refunded my second $13 and cancel the SECOND charge of Domain Mapping. My order # is 16119411.

    I’m very frustrated and cannot find another contact method for support.

    Thank you.

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    timethief · Member ·

    WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. The refund period for Domain Registrations and Renewals is 48 hours.

    Note: It takes from 1 – 2 weeks for the refund to be received.

    You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew. Dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades

    Automattic Inc. https://automattic.com/ owns WordPress.com and other products too likes Akismet and VaultPress, etc. so this could be a charge related to one of them. It’s important to know that each charge is sent to a the registered email address for each username account so if you have more than one username account that could be confusing you.

    To address any and all billing issues like this one we can click https://wpchrg.wordpress.com/ and we can also use this form (which works even when the main contact form is closed): http://en.support.wordpress.com/contact/?whywasi=charged

  • staff-doublebassd · Staff ·

    Hi there,

    I see that the refund for the second mapping purchase was successfully made on 3/19. It can take 7-10 business days for the refund to reflect on your bank statement.

    Please let me know if you have any questions. Thanks!

  • Unknown's avatar
    fitnectary · Member ·

    Thank you so much.

  • staff-doublebassd · Staff ·

    You’re welcome!

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