need to cancel an automatic premium renewal which is not showing in Manage Purchases

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  concermate · Member · Nov 28, 2018 at 11:52 am

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  I got a notification of charges from paypal for a new subscription but theres nothing in my wordpress profile

  The blog I need help with is: (visible only to logged in users)

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  staff-zinnia · Staff · Nov 28, 2018 at 6:46 pm

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  Hi –

  Those charges are likely associated with a different WordPress.com user account. There aren’t any charges connected to the one that you are using here, which is concermate.

  Try signing in to WordPress.com with the email address where that receipt notification was delivered. There should be a site address listed in that email. If you want to share that with me here I should be able to find the right account.

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  concermate · Member · Nov 28, 2018 at 10:30 pm

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  Hi there,
  Thanks so much for your help. I was actually using the wrong log in details.
  Now I have managed to cancel the plan and get a refund.
  Thanks again for your assistance.
  :-)

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  staff-zinnia · Staff · Nov 29, 2018 at 2:02 pm

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  Fantastic :) Thanks for letting me know.