need to cancel for refund

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  stampclientst05 · Member · Oct 27, 2025 at 7:20 pm

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  ai looping and I wasn’t able to cancel for refund.

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  staartmees · Member · Oct 27, 2025 at 7:26 pm

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  You n and must initiate a refund yourself as described at https://wordpress.com/support/manage-purchases/

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  stampideasweb · Member · Oct 27, 2025 at 7:28 pm

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  I tried and there is an error – “User or Token does not have access to specified site” and asked me to contact the support.

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  faisalahammad · Member · Oct 27, 2025 at 8:40 pm

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  I have tagged your post so the staff can see it. Please wait patiently, someone will get back to you shortly.

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  staartmees · Member · Oct 28, 2025 at 5:41 am

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  are you logged in to the account owning that site as it seems you have 2 different wordpress.com accounts: stampclientst05 and stampideasweb

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  staartmees · Member · Oct 28, 2025 at 5:45 am

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  Also without knowing the URL of your site, we can’t help.

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  sajjadisbrilliant · Member · Oct 28, 2025 at 11:09 am

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  Hey, I’m here to assist.

  It looks like the account associated with the email you used to contact us doesn’t have any active subscriptions. This usually means the subscription you’re trying to manage is tied to a different WordPress.com account.

  Here’s what you can do next:

  • If you’re seeing the “User or Token does not have access to specified site” error, it likely means you’re logged into the wrong account. Please log in to the WordPress.com account that owns the subscription you’re trying to cancel.
  • Once logged in, follow these steps to request a refund: https://wordpress.com/support/refunds/#how-to-get-a-refund

  I recommend reaching out to us using a registered email address for further help. Alternatively, please share the valid transaction ID. You can retrieve it using this guide: https://wordpress.com/support/billing-history/#retrieve-a-transaction-id and share it with us by emailing [email protected].

  Thanks!