Need to cancel my website but can’t log in to do so

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  info05031810 · Member · Jun 10, 2020 at 11:47 am

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  Hi there

  I have a website http://www.catobrien.com
  I haven’t logged in for about a year but I wish to cancel my subscription, I’m unable to log in as I can’t remember what email is attached to the account. And I can’t remember my password either. Is there any way I can cancel it?!

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  supernovia · Staff · Jun 11, 2020 at 12:17 am

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  Hi there, can you log out, then log in again using the email address that received purchase notifications and what not? That’s the one you’ll need to use to access the site.

  You can also try adding a comment to the site — the correct email will typically get a notification.

  Otherwise, here’s how you can recover access if needed, using a transaction ID:

  Recover your account

  Just be sure you post it on the secure recovery form rather than in the public forums. Let us know if you need more help!