Need to Cancel Premium – Issue Refund

  • Unknown's avatar
    gibbyphd · Member ·

    Somehow my credit card was charged for a Premium upgrade on an account that I’m an ADMIN on, but I do not have access to ‘cancel’ the upgrade. I was helping him explore the use of WP.com for his business, the account is not being actively used and does not require an upgrade… not sure how that happened in signup to try WP.com

    [Private transaction details redacted by staff]

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    valentine · Member ·

    Hi gibbyphd,

    I’ve tagged this topic for a Staff follow-up.

    Please subscribe to the thread so you are notified when they respond, and please be patient while waiting.

  • Unknown's avatar
    rachelmcr · Member ·

    Hi there,

    I canceled and refunded that WordPress.com Premium plan for you, as requested. (Please note it can take 1-2 weeks for refunds to appear on your bank statement.)

    If the site owner would like to repurchase that Premium plan, he can do that from his plans page here: https://wordpress.com/plans/

    Please let me know if I can do anything more to help!

  • Unknown's avatar
    sjsteinblog · Member ·

    I assume from the above that a refund will be issued to my account. Thank you. steinblog

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