Need to cancel upgrade
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I’ve been trying for almost a day to get a response. I need to cancel an upgrade but it’s not showing in my account. Your site says: **** If you have a paid upgrade, please use the “Contact Support” form. If we have chatters available, you’ll be able to chat with us live. Otherwise you can submit the form and we’ll follow up by email. **** I’m not getting a chat and I’m not getting e-mail.
The blog I need help with is: (visible only to logged in users)
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Hello there,
See here for all the support options when you have wordpress.COM technical support issues see https://en.support.wordpress.com/help-support-options/
Those who have a paid upgrade for a wordpress.COM site can use the “Contact Support” form, http://support.wordpress.com/contact/ where they will receive a choice of having staff answer your question publicly or privately.
The best WordPress.COM contact form to use now for Staff assistance is:
http://wordpress.com/help/contact
Live chat will be available there if we have Happiness Engineers available to chat. When they are not available using that link results in posting to this peer support forum. https://en.support.wordpress.com/live-chat/re: direct email support
Also note, that you can email WordPress.COM Staff at:
help@wordpress.comWe need details please.
1. What is the domain URL?
2. What is the underlying .wordpress.com URL?
3. Exactly which username account registered the underlying .wordpress.com blog and purchased the upgrade for it?
4. When was the upgrade purchased?
5. When did the refund request and upgrade cancellation take place?I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Please subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
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Here’s what I see:
- Your Site is on a Premium Plan
- Billing History: “You do not have any upgrades. Go to ‘Purchases’ to add or cancel a plan
- Purchases tab: Looking to Upgrade?
I think the issue might have something to do with multiple login ID’s, and a saved password which changes me into the wrong account. In any case, I just wish to cancel the Premium trial.
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Hi there,
The upgrades on your site was bought using a different username account. Only that account will see the upgrades on the Billing and Purchases pages, and only that account can cancel the upgrades or request our help with cancelling.
If you can’t remember what other usernames have access to that site, go to My Sites ->People to see all other users on your site.
If you log in as the correct account you should be able to cancel the upgrades, or you can post here as that account and I can cancel the upgrades for you.
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