Need to cancel website

• 

  20bas · Member · May 11, 2023 at 5:01 pm

  • Copy link
  • Add topic to favorites

  Hi, I need to cancel this website and need a refund. I had to create a new account because there was no other way to get in contact with customer service. I cannot log in to the other account because the person that had the log-in is dead, but the payments were connected to my bank account. I did not know the site was still live, so was surprised to see a charge on my account. I can provide any info needed to prove any of this. Thank you

  WP.com: Yes
  Correct account: Unknown

  The blog I need help with is: (visible only to moderators and staff)

• 

  aisajib · Member · May 12, 2023 at 5:04 am

  • Copy link

  Hi there!

  The easiest way to get help with logging into the account is to locate the transaction ID posted on your bank/credit card statement. Please follow the instructions here to find the transaction ID. Once you have it, please click here and submit it using the account recovery form.

  Our account recovery team will get back to you via email to help you with this.

  If you are unable to locate it for some reason, you can go to https://wpchrg.wordpress.com/ → enter the charge details → use the contact form to send those details to us. We’ll get back to you via email to help you with this further.

  Hope that helps!