Need to change

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  asqbloged3431de4b · Member · Jul 24, 2024 at 2:31 am

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  Hi,

  I am receiving the following message: “You must respond to the ICANN email to verify your domain email address or your domain will stop working. Check your contact information is correct below.”
  Unfortunately, this is a shared blog and the email that was originally used to set up the blog is no longer in use so we cannot verify the domain email address or even change the contact information for the website. How can we update the domain email address now?

  Thanks for your help!

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

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  staff-greendrift989 · Staff · Jul 27, 2024 at 11:31 pm

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  Hi there,
  
  If the domain is owned by a different WordPress.com account, you will need to go through the Account Recovery process. Please visit our page here to see about starting that process, and our Account Recovery team will be able to work with you further:
  https://wordpress.com/support/account-recovery/#account-recovery-help
  
  I hope this helps!
  
  Best regards,