NEED TO CHANGE DNS

• 

  macarenamaterialgirl · Member · Dec 7, 2016 at 8:34 pm

  • Copy link
  • Add topic to favorites

  Right now, my site, http://www.thematerialgirl.co, is down and it’s because the DNS is not pointing to the correct server. I believe I don’t have a WordPress.org account, but when I try and claim my domain, I get this error:
  http://www.thematerialgirl.co
  This domain was recently in use by someone else and is not available to map yet. Please try again later or contact support.

  So, I am contacting support. Can anyone help me with this??? It’s been two days since my site is down and I NEED it up ASAP.

  Thank you!!!

  The blog I need help with is thematerialgirlco.wordpress.com.

  The blog I need help with is: (visible only to logged in users)

• 

  kokkieh · Staff · Dec 8, 2016 at 11:34 am

  • Copy link

  Hi there,

  That domain expired on 21 October and is currently in redemption with our registrar. I should still be able to get it back, but our registrar charges an $80 fee to restore a domain from redemption, and I also need the request to restore the domain to come from the account which originally bought the domain, macarenaferr

  If you own the username macarenaferr, please log out of this account and log back in as that account to confirm that you agree to the fee and want us to attempt to recover the domain.

• 

  macarenaferr · Member · Dec 8, 2016 at 2:44 pm

  • Copy link

  Hello,

  Yes, please! I would like to recover the domain.

• 

  lalotam1 · Member · Dec 8, 2016 at 4:31 pm

  • Copy link

  I’m in the same situation. I had the domain http://direccionyevolucion.com and it has expired for over a month. I need to renew and reactive the domain. How can I do this? Please help!

• 

  kokkieh · Staff · Dec 8, 2016 at 7:15 pm

  • Copy link

  @macarenaferr

  I’ve emailed you a link you can use to pay for the domain’s recovery. I’ll email our registrar as soon as we receive your payment.

  I see you also bought a Personal Plan and domain mapping in an attempt to restore your domain. Let me know if you want me to cancel and refund those for you.

• 

  kokkieh · Staff · Dec 8, 2016 at 7:18 pm

  • Copy link

  @lalotam1

  I’ve replied to you in the thread you started here:

  https://en.forums.wordpress.com/topic/dominio-vencido-redemption-period

  Please reply there and I can help you with this.

• 

  macarenaferr · Member · Dec 8, 2016 at 7:44 pm

  • Copy link

  @kokkieh

  Thank you so much! I paid!!! Yes, please refund the other plan I paid for.

  Thanks again for your help!

• 

  kokkieh · Staff · Dec 8, 2016 at 7:53 pm

  • Copy link

  I’ve emailed our registrar. If we’re lucky the domain might be restored tomorrow already, but it usually takes around two business days. I’ll let you know as soon as I hear from them.

  I’ve refunded the other upgrade. You should receive that refund in 5 to 10 business days.

• 

  macarenaferr · Member · Dec 8, 2016 at 8:19 pm

  • Copy link

  @kokkieh

  Thanks again for all your help! Fingers crossed.

• 

  kokkieh · Staff · Dec 9, 2016 at 4:29 am

  • Copy link

  I see Sam has already let you know via email, but your domain is now reactivated.

  Let us know if we can help with anything else.