Need to change NS – No store button
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This is for laurenlindley.com. A WhoIs search says the domain is registered with Wild West Domains, but they said it’s registered at WordPress.com. I need to change the NS and I see the instructions to click on the Store button, but there is no Store button in the dashboard at laurenlindley.com/wp-admin or laurenlindley.wordpress.com/wp-admin. Also, I can find no record or information in this account about the registered domain. Can anybody help me figure out how to change the NS? Thank you.
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I’ll tag this thread for a Staff follow-up. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.
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Hi there,
It looks like you are pointing the nameservers to DreamHost as seen here:
http://who.wildwestdomains.com/whoisstd.aspx?domain=laurenlindley.com&prog_id=wildwestdomains
After looking into the domain is was registered through us, but it is not in the account you are currently writing from: lclindley
Please log into the account that is holding the domain and go to Store > My Domains in your Dashboard. Then click edit Domain and you will have access to update your nameservers.
Feel free to reach out if you have any questions!
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Is there a way to recover or lookup the username under which it was registered if it’s lost?
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Yes! Since you purchased the domain you will have a PayPal transaction ID that you can use to recover your account. All our payments are processed by PayPal (even if you paid directly with a credit card).
PayPal can provide you with this transaction ID that we can then verify on our end. It’s a 17-digit number. You can reach them at these numbers:
1-888-221-1161
1-402-935-2050 (if calling from outside the U.S.)You can find additional ways to contact PayPal here:
https://www.paypal.com/us/contactus
Once you have that fill out our Account Recovery Form and one of our staff members will get you back into your account!
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