need to connect via telephone to admin about hosting rights?

• 

  margariteb · Member · Sep 16, 2020 at 9:07 pm

  • Copy link
  • Add topic to favorites

  Hello,
  I have my own domain I had from another company and hired someone to do a website via wordpress templates. It didn’t work out for us, but I have pre-paid her for hosting and template through WP. I own my own my own domain and have not approved, nor have seen what she’s done thus far. What I need is to get my site access, password, etc.. and develop it myself with your help.
  Thanks so much,
  Margarite

• 

  staff-blorbo · Staff · Sep 16, 2020 at 10:01 pm

  • Copy link

  I don’t see any WordPress.com sites under your account here.

  What is the URL of the site with the problem?

• 

  margariteb · Member · Sep 16, 2020 at 10:17 pm

  • Copy link

  I don’t know what it is, that’s what I’m trying to get. Thanks for chiming in <3 Are you from WordPress? or Independent? Web Builder?

• 

  staff-blorbo · Staff · Sep 16, 2020 at 10:34 pm

  • Copy link

  I’m staff here at WordPress.com.

  The URL of the site is how you find it online.

  For example, our main URL is https://wordpress.com and the URL of this thread is https://wordpress.com/forums/topic/need-to-connect-via-telephone-to-admin-about-hosting-rights/

• 

  margariteb · Member · Sep 17, 2020 at 12:04 am

  • Copy link

  Hi and thanks, can you email me to pick up the conversation through email?
  Thanks

• 

  staff-totoro · Staff · Sep 17, 2020 at 3:30 am

  • Copy link

  At this time we do not offer email support, but I am happy to help you here. I noticed that you mentioned this earlier:

  I own my own my own domain and have not approved, nor have seen what she’s done thus far.

  What is the domain you own? Can you reply here to let us know? We can use that info to look it up and hopefully see more detail about it. Thanks!