Need to contact staff regarding refunds

  • Unknown's avatar
    cafechienblanc · Member ·

    I noticed I am not able to contact any actual support staff or customer service with questions about refunds. Is there any way to do this?

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    cafechienblanc · Member ·

    Here is a detailed description of my issue:

    I signed up for my domain and upgraded plan on April 19. I attempted to refund my entire purchase on April 20 because my partner and I decided to change our name. I know I have 48 hours to refund my domain and 30 days to refund other purchases. When I went through the refund process I made sure I was getting a refund for both of my purchases. The button clearly said “Refund $129”. However, today (April 22), upon reviewing my refunds I noticed I have only been refunded $105. I am missing the $24 for my domain purchase. After seeing this, I looked into it further and found that you require customers to separate the domain from the plan in order to refund the domain. This option was not provided when I was going through the refund process, and since the option said “Refund $129” I figured that meant I was being refunded the full amount. There also did not appear to be anything under “purchases” so there was nothing left for me to request a refund.

    I am planning on upgrading my plan now that I have decided to change my domain name, so I will still be spending the $105. I just need the domain to be under the new name.

    Can anyone please offer assistance? It is not acceptable for me to have to pay the $24 fee twice when the refund process was so unclear.

  • supernovia · Staff ·

    Hi @cafechienblanc, thanks for getting in touch. I’m not sure why it didn’t refund everything the first time, but I’ve taken care of that from my end. Cheers!

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