Need to detach this account from the myvintageart.com site

• 

  aboutmagazines · Member · Apr 30, 2020 at 8:27 pm

  • Copy link
  • Add topic to favorites

  I created this account for the client. But when she goes to input her credit card it will not allow her to because I created it from MY user on her site. Help!

• 

  staff-mckluskey · Staff · May 1, 2020 at 7:53 am

  • Copy link

  Hi there!

  myvintageart.com is not hosted here. It is a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere and connected to your WordPress.com account through Jetpack.

  You can disconnect it as explained here:

  Homepage

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can read more about the differences between WordPress.org software and WordPress.com here:

  WordPress.com vs. WordPress.org

  If you need more help, you can look for help at the community forums here: https://wordpress.org/support/forums/

  http://wordpress.org/support/ is also a great resource for sites using the open-source WordPress.org software.

• 

  aboutmagazines · Member · May 1, 2020 at 3:05 pm

  • Copy link

  yes I understand where it is hosted. Thanks for the help with disconnect! I tried to go too far in set up for clients and they can’t add their cards. I’m not as well versed in all of the eCommerce set up!