Need to do a live chat

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  chb14 · Member · Apr 28, 2016 at 7:27 pm

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  I need to start a live chat, and based on the package I have, that is an option to me.

  How do I start a live chat???

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  staff-ozmodiar · Staff · Apr 28, 2016 at 8:54 pm

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  If you have paid upgrades, you can find live chat here:

  https://wordpress.com/help/contact

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  chb14 · Member · Apr 30, 2016 at 4:02 am

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  I do have a paid upgrade, but I can not find anything about a live chat. I really have a problem that needs to be resolved. My business is suffering do to this issue.

  Thanks,

  Christine

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  staff-ozmodiar · Staff · Apr 30, 2016 at 3:54 pm

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  The issue appears to be that the WordPress.com user account you are posting from does not have any active upgrades at this time. You had WordPress.com Premium and a domain registration, but I’m seeing them as canceled as of 4-24-16.

  I’ll be happy to help you if you will let me know what the issue is.

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  justjennifer · Member · Apr 30, 2016 at 3:59 pm

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  Does it have anything to do with this question? https://en.forums.wordpress.com/topic/name-servers-33?replies=1#post-2621030

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  chb14 · Member · Apr 30, 2016 at 8:10 pm

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  I need to change the DNS servers to my new host, and can not find where to do that.

  I followed the instructions on your site, but can not find where to enter the new domain servers.

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  staff-ozmodiar · Staff · May 1, 2016 at 4:35 am

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  The reason that you are having trouble doing that is because you canceled the domain upgrade on 4-24-16. Once canceled, the domain is out of your (and our) control and you cannot make any DNS changes.

  I can try and reverse the cancellation.

  If successful, you will need to re-purchase the yearly domain registration. Then you will be able to use the domain here on WordPress.com or point your domain to a new webhost using these instructions:

  Change a Domain’s Name Servers

  If you do not wish to reverse the cancellation (or if it is not possible to do so), you will need to wait for the registrar to release the domain to be registered again. This can take a few weeks.