Need to make changes to website

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  janemccracken · Member · Feb 23, 2017 at 2:53 pm

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  I am an admin asst. I am trying to sign onto our website to remove a banner. When I try to sign on, it says that we are temporarily locked out. I need to get this banner removed or we are facing legal action. Please help!

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  dragoso · Member · Feb 23, 2017 at 3:00 pm

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  Hi @janemccracken what’s the website in matter? Did you forget your password? Are you sure is a WordPress.com account?

  Looking forward to hearing from you!

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  janemccracken · Member · Feb 23, 2017 at 4:25 pm

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  The site is hosted by a different company, however it has a wordpress password sign-on to access the site to make changes. When I try and sign in, it says that I am temporarily locked out. It then has a spot to enter an email address to have it reset, but we are not receiving a response to any email address I put in.