Need to map a domain, but having problems

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  teliquecommunicationscork · Member · Dec 22, 2016 at 4:24 pm

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  Hello,
  We have a site that we put together for a client. A few days ago it was pointed out that the site was down, and we cannot seem to do anything to fix it. When I go in to add a plan to the site I cannot get past the payment page where everything is greyed out. There is another site (and old one) that seems to be a dominant one where I can add plans. Please advise, obviously the client is not happy that the site is down, so anything that you can do to help would be great. Thanks

  The blog I need help with is: (visible only to logged in users)

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  staff-zinnia · Staff · Dec 23, 2016 at 2:47 pm

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  Hi there –

  What is the site URL? I’ll be happy to take a look.

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  teliquecommunicationscork · Member · Jan 4, 2017 at 10:13 am

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  Hello Liz, its http://www.telique.ie thanks a million.

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  teliquecommunicationscork · Member · Jan 4, 2017 at 10:21 am

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  Hello Liz, its http://www.telique.ie thanks a million.

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  staff-zinnia · Staff · Jan 4, 2017 at 5:46 pm

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  Hi there –

  The domain mapping upgrade expired back in October. You’ll want to add that back to your account in order for the domain to load a WordPress.com site.

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  teliquecommunicationscork · Member · Jan 5, 2017 at 2:44 pm

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  Hi Liz,
  thanks for that. Is that through the domain/hosting providers, or through WP? If I go through to the purchases section of the WP Dashboard, the option to add a plan is greyed out for the Telique account. It is available for the other blog account (paulinemathews) though.

  Again, thank you for your assistance

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  teliquecommunicationscork · Member · Jan 6, 2017 at 6:32 pm

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  Hi Liz,
  Have you any help for me in answering my question? Much appreciated,

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  staff-zinnia · Staff · Jan 6, 2017 at 7:43 pm

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  Hello –

  The domain mapping is a WordPress.com upgrade that needs to be renewed. This can be done from the account that originally set up the mapping. This is a different user account than what you’ve contacted us from here in the forums ( I am not able to tell you which account. )

  I can send an email to that account to try and help you locate the login credentials.

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  teliquecommunicationscork · Member · Jan 9, 2017 at 8:27 am

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  Hi Liz,
  Thanks, the user account is either under the names Pauline Mathews, or Fuzion (where I work, and the company who put together the Telique account). I suspect that it will be the original Pauline Mathews account.

  From the purchases page in WordPress, any time I go to upgrade the account,under the Telique account, all of the upgrade packages are greyed out once I select one, so I cannot process a payment, so does this mean that I need to do this through the Pauline Mathews account? Or does this need to happen through the Fuzion account?

  Thanks for your time,
  Jonathan

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  staff-zinnia · Staff · Jan 9, 2017 at 10:33 pm

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  Hi –

  I’ve sent an email your way with further details. Let me know if you do not receive that email.

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  teliquecommunicationscork · Member · Jan 10, 2017 at 9:37 am

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  Hi Liz,

  I’m afraid that I didn’t receive any emails, to my email ((email visible only to moderators and staff)). I did get one to (email visible only to moderators and staff) that I have replied to, explaining that the @ray email address is now defunct and transfers to another email address as Ray no longer works with us.

  thanks,
  Jonathan

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  staff-zinnia · Staff · Jan 11, 2017 at 3:21 pm

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  Hi Jonathan –

  I’m going to close this thread and we will reply via email shortly.