need to move email subscribers

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  leapingjoy · Member · Jun 4, 2013 at 5:44 am

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  HI! I need to move my email subscribers and followers from WordPress.com to WordPress.org. Can you help with this? Thanks! Joy

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  kathrynwp · Staff · Jun 4, 2013 at 6:43 pm

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  Hi there, I see two Jetpack sites on your account:

  http://www.joyintheday.com
  69.89.31.82/~joyinth5/

  Could you please confirm which is correct? The first would be better at this end.

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  leapingjoy · Member · Jun 4, 2013 at 6:55 pm

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  Hi! Thanks so much….good question. Technically it is the second one (with the numbers). I created a jetpack account last year as I tried moving to self-host and didn’t go through with it.

  Now I’m trying again. I was given 69.89.31.82/~joyinth5/
  as a temporary domain while I was setting up the new WordPress blog….is there a way to change my Jetpack name (or delete the ‘first’ joyintheday….)

  Am I making sense??:)

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  kathrynwp · Staff · Jun 4, 2013 at 7:02 pm

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  Hi there – Jetpack shouldn’t be connected on a temporary IP-based address. It should only be connected to your permanent URL, otherwise it can cause problems with statistics, subscriptions, and other things.

  I went to your site here:

  http://www.joyintheday.com/

  …and see that your temporary path is still being referenced in the browser’s source. For example:

  http://69.89.31.82/~joyinth5/wp-content/themes/Hello-Yellow-Wordpress/style.css

  I strongly recommend that you fix this at your end, and then disconnect and reconnect Jetpack on your permanent URL.

  Just let me know when that’s done.

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  leapingjoy · Member · Jun 4, 2013 at 7:11 pm

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  OK I believe I fixed it…..let me know if you see otherwise.

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  kathrynwp · Staff · Jun 4, 2013 at 7:31 pm

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  Looks good! There is one final discrepancy now.

  Your site path uses joyintheday.com but your connection is on the www version of the domain, at http://www.joyintheday.com. This may create another duplicate in the system.

  Could you please try disconnecting from Jetpack and reconnecting again?

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  leapingjoy · Member · Jun 4, 2013 at 8:27 pm

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  OK I reconnected….is it working now?

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  kathrynwp · Staff · Jun 4, 2013 at 9:15 pm

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  Hmm, your Jetpack connection still shows with the www.

  In your browser’s address bar when you’re logged in, do you see the www or not? Thanks. :-)

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  leapingjoy · Member · Jun 4, 2013 at 10:20 pm

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  when I’m logged in to my website (wordpress.org) it does not show WWW in the browser.
  Am I doing something wrong?
  Thanks!!

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  leapingjoy · Member · Jun 6, 2013 at 3:44 am

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  HI! Just checking in on this issue – anything else you need me to do?

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  helper-heroponriki · Member · Jun 6, 2013 at 3:57 pm

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  Hi there!

  Apologies for the delay – @kathrynwp’s been out and I’m taking over her requests!

  Everything is set up properly now and I have transferred your WordPress.com subscribers and email followers as requested.

  Please note it may take up to an hour for the stats to accurately reflect the transfer.

  I hope that helps! Let me know if you have any questions.