Need to re-purchase our previous domain

  • Unknown's avatar
    prfhsanctuary · Member ·

    I need staff help.

    We accidentally disputed the payment for our domain and creator account. We are desperate not to lose this domain, and would like to pay for it.

    Please help! Cannot contact any staff!

    WP.com: Yes
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    prfhsanctuary · Member ·

    There really is no way for me to get in contact with a person to help us on this, and it is very frustrating. We do not want to purchase our subscription again until we are sure we are paying for the correct domain. Unfortunately this means we cannot do the live chat. Apparently it is impossible to email as well, and can not call. We made a mistake and would like to still stay a customer. But we need help. Please can someone contact us?

  • Unknown's avatar
    aisajib · Member ·

    Hi there!

    It looks like our billing team sent you an email with the link to pay for the subscriptions again. Could you please reply to the email so that we can continue to help you there?

    Thanks!

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