Need to Recover Access to My Business Website

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  james14042003 · Member · Nov 12, 2025 at 5:23 am

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  Hello WordPress Support Team,

  I’m the current owner of the business Glamorous Nails and Beauty Group Pty Ltd, which owns the website https://glamorousnails.com.au. The website is hosted on WordPress.com, but I don’t have access to the account that manages it.

  I’ve tried the account recovery form, but it says no account matches my email. I believe the site was originally created under a different WordPress account, possibly by a previous owner or web designer.

  I have proof of ownership, including:

  • WHOIS record showing Glamorous Nails and Beauty Group Pty Ltd as the registrant
  • My ASIC/ABN business registration documents
  • Lease or utility bills under the same business name

  I would like to regain ownership and admin access to the website, or have it transferred to my WordPress.com account ((email visible only to moderators and staff)) so I can update and manage it.

  Could someone please guide me on how to verify my ownership and recover control of the site?

  Thank you very much for your help.

  The blog I need help with is: (visible only to logged in users)

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  simranvijwani · Staff · Nov 18, 2025 at 3:36 pm

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  Hi there!

  I’ve replied to the email ticket you submitted, so I’m closing this thread as a duplicate.