Need to refund renewal on one account and charge on another.
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The auto-renewal charged a paypal account when I wanted it to charge my credit card. I need to refund the paypal account and charge the $99 to the credit card registered.
The blog I need help with is: (visible only to logged in users)
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Twenty four hours without a response have not passed and yet you are bumping the thread above others who have been waiting longer than your have – not good!
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Provided you are logged in under the same username account that purchased the upgrades, you can disable auto-renew Dashboard > Store > My Upgrades > Disable auto-renew
WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.
Provided you are logged in under the same username account that purchased the upgrades, you can request a refund yourself directly from the Store section of your Dashboard
http://en.support.wordpress.com/upgrades/#refundsNote: It takes from 1 – 2 weeks for the refund to be received.
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Yea, I’m bumping, we don’t even know who’s paypal account you charged. Don’t wag your finger at me. We need it to charge the card that’s saved.
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we don’t even know who’s paypal account you charged
There is only one owner of any blog. Upgrades and renewals are charged to the username account that registered the blog as that account is the blog owner ie., the original Admin of the blog who purchased the upgrade for the blog.
Credit card information can be changed by that username account here > Dashboard > Store > My Upgrades and all billing information is available to the blog owner here > Dashboard > Store > Billing History
Volunteers can’t help with financial issues. If you wish to contact Staff about the charges you see on your statement, please use this form (which works even when the main contact form is closed): http://en.support.wordpress.com/contact/?whywasi=charged
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Okay, refund the paypal that was charged, and charge the card that’s registered with the account.
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Volunteers can’t help with financial issues. If you wish to contact Staff about the charges you see on your statement, please use this form (which works even when the main contact form is closed): http://en.support.wordpress.com/contact/?whywasi=charged
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Hi there, this inquiry was answered by staff in an email on August 10. If you have any follow-up questions, please feel free reply to that email so we can help you privately, thanks.
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