Need to Renew

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  npender · Member · May 29, 2013 at 2:38 pm

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  renew

  The blog I need help with is: (visible only to logged in users)

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  npender · Member · May 29, 2013 at 2:39 pm

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  Hi,

  I need to renew this domain, but I don’t see a Renew button on My Upgrades page.

  Thanks.

  Niles

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  auxclass · Member · May 29, 2013 at 2:43 pm

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  You need to be logged in as the EXACT account / user that owns an upgrade to renew it – is there a second account you might have used?

  What do you see for status at:

  Dashboard >> Store >> My Upgrades
  Dashboard >> Store >> Billing History

  If an upgrade has renewed the renew button will not be visible – but look on the expire date for the upgrades

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  npender · Member · May 29, 2013 at 2:48 pm

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  Hi,

  There is no billing history. My upgrades is showing:

  Status: Expired on May 23, 2013
  This upgrade expired on May 23, 2013

  I don’t recall there ever being a second account. Is there any other way I can pay for this renewal?

  Thanks.

  Niles

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  auxclass · Member · May 29, 2013 at 2:51 pm

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  I flagged this for the staff to review your account – you should still be in the grace period for the domain name – domain names are the only tricky ones because of internet rules –

  The staff have a very good record of helping

  Was there anyone else that might have purchased the upgrade?

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  npender · Member · May 29, 2013 at 2:53 pm

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  Nevermind. I found it. It was under a different email account. Is there any way to just use the current email for billing and not the old one?

  Thanks.

  Niles

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  auxclass · Member · May 29, 2013 at 3:04 pm

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  You can transfer the upgrade to another account once it is renewed – there is a Transfer to another account option – CAUTION there is not much error checking for the destination account so please spell things correctly or it will go somewhere strange and the staff will need to retrieve it for you –

  If you want the staff to transfer the upgrades for you – they can do that but you would need to log in as the account / email that owns the upgrades and post here in small words & very plain what upgrades you want to move from what account to the other account –

  I will leave the flag for the staff in case you want them to help with the transfer

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  nilespender · Member · May 29, 2013 at 3:06 pm

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  Great, thanks for your quick responses.

  Niles

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  jackiedana · Member · May 29, 2013 at 7:35 pm

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  It appears you were able to renew the domain. Did you have any further questions?