need to renew domain

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  kylieoralobell7436de738a · Member · Aug 4, 2022 at 5:11 pm

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  could you please help me recover my domain? thanks

  WP.com: Yes
  Correct account: Unknown

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  staff-ozmodiar · Staff · Aug 4, 2022 at 8:40 pm

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  Hi,

  What is the URL of the site you are trying to renew? We’ll be happy to take a look and see if we can help.

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  kylieoralobell7436de738a · Member · Aug 4, 2022 at 9:05 pm

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  koldigitalmarketing.com

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  staff-ozmodiar · Staff · Aug 4, 2022 at 9:06 pm

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  Howdy,

  The issue is that the WordPress.com user account you are posting from is not the owner or admin of the domain you are trying to access. This typically happens when you’ve ended up with a second WordPress.com user account and that second account is the one that owns the site. You’ll need to log into THAT user account in order to make any changes.

  If you do not have access to that second account, here are a few options:

  Account recovery overview – https://wordpress.com/support/account-recovery/
  Lost password tool – https://wordpress.com/wp-login.php?action=lostpassword
  Account recovery form – https://wordpress.com/wp-login.php?action=recovery

  Let us know if anything is unclear or you have any further questions.