Need to renew domain but admin changes have made it difficult

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  chrisdothibbard · Member · Dec 24, 2021 at 9:45 pm

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  Hi there. I’m the admin for this website, and we need to change the payment/subscription options as well as make changes to the email address and credit card to prevent this from occurring again in future. The previous email connected to this website is no longer valid so I can’t seem to make changes re: subscription, domain, etc.

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  tenzinsonam657 · Member · Dec 25, 2021 at 8:59 am

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  Hi @chrisdothibbard,

  Thank you for reaching out. I assume you use paid plans from WordPress.com. You can try https://wordpress.com/help/contact

  Merry Christmas.

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  justjennifer · Member · Dec 25, 2021 at 4:36 pm

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  Hi there, I see that the domain christcommunitychurchaz.com while registered through WordPress.com, expires in 2023. Were you able to resolve this issue?

  Regardless, because this is a domain issue, I’ve also flagged this thread for Staff assistance. Thanks for your patience while they get back to you.

  
  @tenzinsonam657 thanks for your assistance here and welcome to volunteering in the community forums for sites hosted on WordPress.com. In case you haven’t seen it, Staff have written up a brilliant guide with lots of tips and tricks to help you get the most out of your experience helping other WordPress.com users. You can find it here: https://wordpress.com/support/wordpress-com-volunteers/

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  tenzinsonam657 · Member · Dec 25, 2021 at 4:40 pm

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  Hi @justjennifer,

  Thank you for your guidance. I will definitely go through it.

  Wish you a Merry Christmas.

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  staff-mckluskey · Staff · Dec 26, 2021 at 11:09 am

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  Hi @chrisdothibbard,

  I understand that you’re having trouble accessing the account that was used to purchase upgrades for christcommunitychurchaz.com? If so, please look for the transaction ID for the last payment, and send it to passwordhelp@wordpress.com. Our account recovery team will be able to help you from there. Do not post the transaction ID here, as these are public forums. Thanks!