Need to renew domain in redemption

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  epicdecorum · Member · Jan 27, 2014 at 10:41 pm

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  Hi!

  We have unfortunately missed the renewal period for our domain brfrenstromska.se and it looks like it’s been put in redemption. Can you please help us recover the domain, as soon as possible? We are of course willing to pay the extra renewal costs.

  Thankful for any assistance!

  Kind regards,
  Daniel Stolt

  The blog I need help with is: (visible only to logged in users)

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  thistimethisspace · Member · Jan 27, 2014 at 10:48 pm

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  Hi there,
  I’ll tag this thread for Staff assistance. Please read this while waiting http://en.support.wordpress.com/domains/domain-expiration/ Also subscribe to the thread so you are notified when they respond and please be patient while waiting.

  NOTE: You must be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard and renew any upgrade for the blog.

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  epicdecorum · Member · Jan 27, 2014 at 11:45 pm

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  Understood. The person who has the account under which it was originally registered is no longer with us, but I’ll try to contact her to see if she still has her credentials.

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  thistimethisspace · Member · Jan 27, 2014 at 11:50 pm

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  Every blog has a sole owner and it is the person with the username account who registered the blog under that username account. The blog’s owner ie. the original Admin username account has to add your username account as Admin to the blog you want to be transferred to you and use the process to transfer the blog to it. Then Staff can transfer the upgrade function to you.
  adding users http://en.support.wordpress.com/adding-users/
  user roles http://en.support.wordpress.com/user-roles/
  http://en.support.wordpress.com/moving-a-blog/#transferring-your-blog-to-another-user-or-account

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  epicdecorum · Member · Jan 27, 2014 at 11:52 pm

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  OK, makes sense, thanks. But if she can log in to transfer the domain to me, she might as well log in to do the renewal, should be quicker. Then after we have it up and running again and mail flow is restored etc, we can deal with the transfer.

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  thistimethisspace · Member · Jan 27, 2014 at 11:55 pm

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  The best way is not quick way you propose – know that. If she does the renewal then the financial information used and all charges will be hers so she had best not click “auto-renew” because this will be a nightmare next year if she does.

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  epicdecorum · Member · Jan 28, 2014 at 9:40 am

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  The original owner was actually able to renew the domain! Apparently it was not in redemption after all, just needed the same user account to renew it. Marking this topic as resolved – thanks!

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  gracejiyoung · Member · Jan 30, 2014 at 6:10 pm

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  HI Daniel,

  I’m glad it’s all set! Let me know if you have any questions!

  Cheers!