Need to renew upgrade

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  davidmatvey · Member · Apr 29, 2015 at 3:16 pm

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  I need to renew upgrade but I can’t find where I’m allowed to do that. I have access to two administrator accounts, both get notices on the site that the upgrade is about to expire, one gets emails that the upgrade is about to expire, but neither have anywhere that lets me actually buy the renewal. On “my upgrades,” one account has nothing and the other has “wordpress premium,” but when I click renew it goes to a “this page doesn’t exist” page.

  The blog I need help with is: (visible only to logged in users)

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  pmciano · Member · Apr 29, 2015 at 3:22 pm

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  @cmutmontgom

  Only the owner of the Upgrades can renew them. Your account, cmutmontgom doesn’t own these Upgrades.

  Please have the correct WordPress.com user visit the link below to renew the Upgrades in question:

  https://cmureadme.wordpress.com/wp-admin/paid-upgrades.php?page=my-upgrades

  Let us know if you have any more questions.

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  ikrislov · Member · Apr 29, 2015 at 3:27 pm

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  A live chat magically appeared and I think things are being taken care of. Thanks!

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  ikrislov · Member · Apr 29, 2015 at 3:29 pm

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  Oh, this is the other account I have access to, that was letting me see the upgrades but sending me to a page that doesn’t exist when I tried to renew.

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  pmciano · Member · Apr 29, 2015 at 7:23 pm

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  @ikrislov

  It seems like your issue is resolved.

  If you have additional questions, please let us know.