Need to restore deleted account

  • Unknown's avatar
    rafasouza98 · Member ·

    Dears, by mistake a colleague deleted the account in WordPress linked to the web page so now the web page looks nasty… I’m the web page administrator but I don’t find the deleted account in WordPress to try to recover it and get back to normality. Whe the account was deleted, following phrase came up: “You have just put a page in the trash. Search engines and other sites may continue to send traffic to your deleted post. You should create a redirect to make sure visitors don’t get a 404 error when clicking on broken URLs. With Yoast SEO Premium, you can easily create such redirects.” Someone could help me please!! Thanks a lot!

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    helper-heroponriki · Member ·

    Your site is not hosted with WordPress.com but instead a site using the open-source WordPress software (from WordPress.org) but hosted at “Infomaniak Network Management”.

    As we advised you on your previous post, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. But, I can get you pointed in the right direction.

    You should reach out to your host for help with this issue. Since they’re hosting your site’s files, they also have access to those files and are the best ones to help you with this issue.

    If you still have trouble, please reach out to the WordPress community for guidance:

    https://wordpress.org/support/forum/how-to-and-troubleshooting

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