Need to speak with customer service

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  martaklein · Member · Oct 2, 2014 at 6:40 pm

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  I have noticed on my bank statement I have been charged 2 times for the renewal fee for my blog. Can I speak with someone to correct that, please?

  I can’t find a number to contact your company directly.

  Thank You,
  Marta Klein

  The blog I need help with is: (visible only to logged in users)

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  gracejiyoung · Member · Oct 3, 2014 at 1:06 am

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  Hi Marta,

  We currently only offer support by email and forums, and I’m sure we can help you this way!

  After looking into your account, I found that there was only one charge for WordPress.com Premium on October 31st, 2014. There may have been two charges – one for the authorization and one for the actual transaction. The authorization should have disappeared.

  If that is not the case, please let know.