NEED TO SPEAK WITH SOMEONE

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  newmoonchanting · Member · Aug 30, 2017 at 9:30 pm

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  I have tried several times to communicate over this forum to re-install my website, newmoonchanting.com, after it was de-activated due to an error on wordpress’s part. WordPress said our account expired, but it had been set up to automatically renew the year before. No one has been able to help me and my site has been down for months. Please give me a phone number to reach- this is unacceptable.
  Lee

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Aug 30, 2017 at 11:06 pm

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  See here first https://en.forums.wordpress.com/profile/newmoonchanting

  Staff replied to your previous thread, and outlined that there would be an $80 fee to retrieve the domain.

  If you’d like to retrieve it, you should reply to the original thread:

  https://en.forums.wordpress.com/topic/lapsed-site-renewal?replies=8#post-2971208

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  timethief · Member · Aug 30, 2017 at 11:07 pm

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  Sorry but that thread is so old that it is closed now. Read what is stated there please.

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  timethief · Member · Aug 30, 2017 at 11:08 pm

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  Note that if you want Staff to recover the domain you must say so here.

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  newmoonchanting · Member · Aug 30, 2017 at 11:41 pm

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  I would like to recover the domain, but I would also like the $80 fee to be waived because there were enough funds in the account throughout, and we did not get notices (as darnelldibbles mentioned) that there were insufficient funds. Therefore, we were expecting the account to renew as we had previously set up.

  Thank you -Lee

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  kokkieh · Staff · Aug 31, 2017 at 8:48 am

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  Hi there,

  Your domain was in redemption, but the redemption period only lasts a few weeks. It is not in redemption any longer, but has been completely cancelled and deleted at our registrar since your last thread in https://en.forums.wordpress.com/topic/lapsed-site-renewal.

  There is no way for us to restore that domain any longer.

  The good news is the domain appears to be available again, so you should be able to register it as a new domain. Please note that it is now required to purchase a paid plan on WordPress.com sites before you can register a domain here:

  Register a New Domain

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  newmoonchanting · Member · Sep 10, 2017 at 10:13 pm

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  I replied to this by email but it looks like what I wrote didn’t show up here:

  Does that mean we would need to build our website again or is the design still there?

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  newmoonchanting · Member · Sep 10, 2017 at 10:13 pm

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  I replied to this by email but it looks like what I wrote didn’t show up here:

  Does that mean we would need to build our website again or is the design still there?

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  kokkieh · Staff · Sep 11, 2017 at 10:30 pm

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  It looks like you had an IP address for Weebly added to the domain while it was registered here, so your site should still be on Weebly’s servers, provided your hosting with them didn’t expire as well. You’ll need to contact support at Weebly about that, though.