need to talk to live person about privacy issues

• 

  friend1973 · Member · May 19, 2013 at 5:22 pm

  • Copy link
  • Add topic to favorites

  How does one get in contact with a live person?

  The blog I need help with is: (visible only to logged in users)

• 

  thistimethisspace · Member · May 19, 2013 at 5:26 pm

  • Copy link

  Everyone who answers questions here is a live human being. There are no zombie Volunteers or Staff that I’m aware of. There is no phone support but I’ll tag this thread for Staff assistance. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.

• 

  thistimethisspace · Member · May 19, 2013 at 5:27 pm

  • Copy link

  The information at these links may be helpful:
  http://en.support.wordpress.com/private-information/
  http://en.support.wordpress.com/private-user-data/
  http://en.support.wordpress.com/settings/privacy-settings/

• 

  friend1973 · Member · May 24, 2013 at 11:06 pm

  • Copy link

  I’m told that private registration of domain names does not completely block people from finding out the owners name and phone number and address, that this information is still registered and easily looked up. Is this true of your private registration service? Or is it ONLY WordPress.com that knows the owner’s private info? Thanks.

• 

  timethief · Member · May 24, 2013 at 11:10 pm

  • Copy link

  finding out the owners name and phone number and address … is easily looked up.

  That’s not true and I I tagged this thread for Staff response. Please subscribe to it so you are notified when they respond.

• 

  staff-blorbo · Staff · May 24, 2013 at 11:18 pm

  • Copy link

  Private registration elects a third-party to hold your domain, thus displaying their information instead of yours in a public records search. The only way to get contact information for the true registrant is to subpoena the private registration company.

• 

  ftwrthtxtg · Member · May 25, 2013 at 12:22 am

  • Copy link

  Hey macmanx… How does one get any help around here and why are all of my posts instantly closed by admin?

• 

  raincoaster · Member · May 25, 2013 at 1:03 am

  • Copy link

  If, however, the registration of the domain predates Private Registration, clearly that information is googleable.

• 

  friend1973 · Member · May 25, 2013 at 2:05 am

  • Copy link

  Thank you. That is very useful.

  One last concern: Is there any mean of preventing a trivial suit from
  obtaining that information. Does WordPress.com play advocate for the owner at least to prevent trivial claims? Or can the owner object or
  comply with such actions before personal data is released? Thanks again.

• 

  auxclass · Member · May 25, 2013 at 2:09 am

  • Copy link

  I believe it take some sort of court order for WordPress.COM to give out any personal info – and all you need to give WordPress.COM is an email address and they also save the IP address from where the blog was created I think

• 

  raincoaster · Member · May 25, 2013 at 2:10 am

  • Copy link

  No, WordPress does not legally interecede on behalf of bloggers here. If they are presented with a valid court order, they will comply with it.

• 

  friend1973 · Member · May 25, 2013 at 2:18 am

  • Copy link

  It’s difficult to believe I’m getting authoritative answers when anyone can reply to these forum questions. I need a way to be confident that I am talking to WordPress.com authorities concerning issues of privacy and features, and compensation disputes. I don’t necessarily need a phone number or even an email address. Perhaps all I need is a submission page that only WordPress.com personnel can respond to. Does such page or email or phone number exist?

• 

  auxclass · Member · May 25, 2013 at 2:21 am

  • Copy link

  Follow the links

  http://en.support.wordpress.com/private-user-data/

  http://en.support.wordpress.com/disputes/legal-guidelines/

  There are some additional links in the above you should follow for all the details – @RC & I did tell you the truth

• 

  timethief · Member · May 25, 2013 at 2:22 am

  • Copy link

  Dispute Resolution & Reporting- Our Response to Complaints
  If we receive a complaint and are not in a position to make a determination (for example whether something is defamatory or not), we defer to the judgment of a court. Please forward any legal process relating to a site hosted on WordPress.com to (email visible only to moderators and staff).

  http://en.wordpress.com/complaints/

• 

  friend1973 · Member · May 25, 2013 at 2:46 am

  • Copy link

  Very good.

  Thanks for the links. They increase confidence a lot. Is there a
  similar page or email for financial disputes, for example, if you want a refund or move the site to some other hosting service? Thanks.

• 

  auxclass · Member · May 25, 2013 at 2:53 am

  • Copy link

  You can move to another host any time – here are the instructions – the folks over at WordPress.ORG even have a recommended hosts list

  http://en.support.wordpress.com/moving-a-blog/#moving-to-wordpress-org

  Refunds – new custom Domain name registration 48 hours (internet rules I think – but standard everywhere)

  30 day refund on other things except for upgrade renewals

• 

  auxclass · Member · May 25, 2013 at 2:55 am

  • Copy link

  More refund info: http://en.support.wordpress.com/upgrades/#refunds

• 

  raincoaster · Member · May 25, 2013 at 3:04 am

  • Copy link

  If you don’t want your questions (correctly and extensively) answered by volunteers, then you should arrange for paid support.