Need to talk to representative
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We have a blog or website that uses both your Jetpack and Akismet. We pay for these services, but WordPress has billed a closed credit card from the previous administrator.
I need to change the credit card information and have the system show that I am a paying user so I don’t get blocked by the help chat….
I would prefer to handle the rest of this via email, which should be in my profile?
Thank you
Chris
The blog I need help with is: (visible only to logged in users)
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Hi there @toolenaround16! Please contact us using this method so that we can adjust your billing:
https://wordpress.com/support/help-support-options/#how-to-contact-us -
It sounds like you’re facing a bit of a frustrating situation with billing and account updates! It’s really important to keep your payment information up-to-date to avoid any interruptions with services like Jetpack and Akismet. To resolve this, I’d recommend going into your WordPress account settings and updating your credit card information. Once you do that, it should reflect that you’re a paying user and prevent issues like getting blocked by the help chat.
If you’re still having trouble, it might help to reach out to WordPress support directly via email, like you mentioned. It’s kind of like when a DHL shipment is on hold—sometimes the system just needs a quick update to get things moving again. Hopefully, they’ll assist you swiftly and everything will be resolved!
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