need to transfer wordpress site to new account. how?

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  noaafraud1197f7e4e4 · Member · Sep 16, 2022 at 12:16 am

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  need to transfer existing WordPress site to new account since lost credentials to old account.. how? thx in advance.

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  helper-heroponriki · Member · Sep 16, 2022 at 1:05 pm

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  Hi there!

  Can you let us know the URL of the site where you’re having this problem? Once we have that information, we’ll be better able to advise.

  Thank you!

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  noaafraud1197f7e4e4 · Member · Sep 16, 2022 at 1:25 pm

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  the site i need to access as admin is wordpress site – https:\noaafraud,org Can’t access it now as it is tied to old login which has credentials that apparently have ceased to work. The email associated with old login is no longer valid so can’t use it to get new login info. thx for your help..

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  noaafraud1197f7e4e4 · Member · Sep 16, 2022 at 1:27 pm

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  . email now have is: (email visible only to moderators and staff). thx again for your help.

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  staff-zinnia · Staff · Sep 16, 2022 at 2:27 pm

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  Good morning –

  We can restore your access to that account, and then help you 1. update the email on the account or 2. transfer the purchase to a different account

  First, you’ll need to use the transaction details from that purchase to regain access since the email isn’t an option. Here’s how:
  https://wordpress.com/support/account-recovery/

  Scroll down to the part about Account Recovery and Transaction IDs.