Need to update payment information

  • Unknown's avatar
    loridimaio · Member ·

    I received an email that I need to update my payment information, and when I click on the Update Payment Information link provided in the email it takes me to My Upgrades page. I can see that it’s expiring on June 21st, but I can’t find anywhere to change the information. LMT303 initially set it all up for me, however, she sent the email to me to change it to myself.

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    timethief · Member ·

    Hi there,
    The sole owner of any blog is the person with the username account who registered the blog, who is the original Admin of the blog, and who purchased the upgrades for the blog. That blog owner can update credit card information at > Dashboard > Store > My Upgrades.
    http://en.support.wordpress.com/change-credit-card-details/

  • Unknown's avatar
    timethief · Member ·

    LMT303 initially set it all up for me, however, she sent the email to me to change it to myself.

    Every blog has a sole owner and it is the person with the username account who registered the blog under that username account and associated email address. No matter how many blogs are created under any username account there will be only one gravatar and one primary blog that can be linked to that username.

    You need to contact the blog’s owner and have her act on this. She must be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog and purchased upgrades to renew them or transfer the blogs and the upgrades to another username account.

    To transfer a blog from one username account A to another username account B you must first log in under the username account A that owns the blog you want to transfer to the other username account.

    Then you add the other username account B as an Admin of the blog.
    adding users http://en.support.wordpress.com/adding-users/
    user roles http://en.support.wordpress.com/user-roles/

    Then you A can use this process to transfer the blog to that username account B instead http://en.support.wordpress.com/moving-a-blog/#transferring-your-blog-to-another-user-or-account

    After the blog has been transferred to your username account Staff can transfer the upgrade to it.

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