Need urgent help – been speaking with WP support for a month now

  • Unknown's avatar
    carlofuda · Member ·

    I originally purchased boccafuda.com on WordPress, but then realized it would be better suited for Wix. I cancelled on WP and then purchased on Wix.

    I have been trying to claim a Google for Work mailbox (email visible only to moderators and staff) for almost a month. There is a disconnect between WP and Google. Google says the account hasn’t been transferred and WP said it has? I really need this fixed as it is imperative to my business to be able to have a corresponding email – my site is already up and running and this is causing significant delay and disruption. I am a VERY happy blog customer on WordPress with carlofuda.com – please, please help. This is what I received from Google:

    These were the main points of our conversation:

    1. The account shows up under the reseller and we suggested to contact them to confirm they follow steps to make sure the account gets direct with Google by following steps at https://support.google.com/work/reseller/answer/6182419?hl=en

    2. Google doesn’t get involved in any payment and billing situations between reseller and user.

    3. Due to contractual terms with reseller we are not able to disconnect the account unless you report that they are unresponsive. If that is the case we trigger the mechanism to reach them and contact you as soon as possible(if applicable)

    4. Account shows up that is suspended due to the trial ended.

  • Unknown's avatar
    kevmarsden · Member ·

    Hi Carlo,

    I ended the Google Apps reseller relationship for the domain boccafuda.com and it is release it back to Google.

    If you need anything else, please let me know.

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