needing access to website

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  informationmacarthurbasketballcomau · Member · Feb 29, 2024 at 1:27 am

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  Our website is currently not running correctly and the business that built the website is not returning our calls, emails or messages. Is there any way we can get full access so we can do all updates required and get the website fixed?

  WP.com: Yes
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  helper-heroponriki · Member · Feb 29, 2024 at 5:55 pm

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  Hello!

  Thank you for reaching out. Let’s clarify the distinctions between three versions of “WordPress” to avoid any confusion:

  1. The free, open-source WordPress software that powers your website.
  2. WordPress.org, the open-source project where you can obtain the software for free to use on your chosen hosting provider.
  3. WordPress.com, a managed hosting provider of the WordPress software, which is the platform you are currently contacting.

  As your site is not hosted with us (WordPress.com), our ability to assist is limited since we do not have access to your site or the ability to provide access. However, I can try to guide you in the right direction to seek assistance.

  Unfortunately, the company that built your site is the one with the ability to grant access. I recommend consulting legal counsel to explore your options for gaining access to your site.

  I hope this clears up any confusion! Best of luck resolving the situation.