Never-ending email spam from Jet Pack (past premium customer)

  • Unknown's avatar
    evgenired · Member ·

    Hi!

    I was a premium Jet Pack customer with our old website – https://iafre.org.

    We closed the website and canceled the Jet Pack premium subscription. However, since then, I keep getting nonstop emails for the website being ‘offline’. The subject line is: “Alert: IAFRE is still offline or unresponsive”.

    1. The email doesn’t have an ‘unsubscribe’ button. Only a “manage email preferences” link that goes to wordpress.com (and then issue #3 happens)
    2. We don’t have the website anymore, so I cannot ‘delete’ jetpack from the backend.
    3. The wordpress.com dashboard doesn’t show the website anymore either, so I can’t stop these emails from there.
    4. And last, but the funniest one, I’m not allowed to contact JetPack’s “premium” support regarding this “premium” issue because I’m not a paying customer anymore. Lol.

    Any suggestions on how to stop this misery?

    Thanks,
    Evgeny

    The blog I need help with is: (visible only to logged in users)

  • staff-totoro · Staff ·

    Hi there,

    I have deactivated Jetpack monitor on that site, which I can confirm was still set to ‘on’ for some reason.

    You should no longer see downtime emails for iafre.org but if that changes please let us know, thanks!

  • Unknown's avatar
    helper-heroponriki · Member ·

    Hi again! It looks like we missed one setting to get that turned off for that site, so you may have received additional emails. Apologies!

    Since you still have a number of Jetpack connections under your account, to prevent this in the future you just need to first disable the Monitor feature in your site’s wp-admin dashboard and disconnect Jetpack from your WordPress.com account before deleting the site. The Monitor service doesn’t know the difference between a site that’s actually down and a site that was taken down intentionally.

    Also, you can always get help from Jetpack support on their official support forum on WordPress.org regardless of your paid plan status.

    I hope that clarifies things!

  • Unknown's avatar
    evgenired · Member ·

    Thank you for the assistance! You’ve no idea how much I appreciate it! :)

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