Never got my $120 refund

  • Unknown's avatar
    rubinocollection · Member ·

    I posted on this form last week saying I never received my $120 refund from July 26, 2018. It is now the end o I posted on this form last week saying I never received my $120 refund from July 26, 2018. It is now September 21 and still no refund. I have received an email from one of your staff saying that the e September 21 and still no refund. I have received an email from one of your staff saying that The refund was issued on July 26. It was never received in my bank account and I have proof of my statements if needed. I would like to talk to someone as soon as possible about this situation. I have received an email with a no reply and I cannot find any contact number onlin The refund was issued on July 26. It was never received in my bank account and I have proof of my statements if needed. I would like to talk to someone as soon as possible about this situation. I have received an email from a no reply address and there is no contact number that I can reach .

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    gemmacevans · Member ·

    Hi rubinocollection,

    I see a member of staff replied in this thread. They spoke to our payments team who confirmed the refund was successfully sent from our side. International refunds (to non-US banks) can also take longer to arrive.

    I appreciate you have been waiting but your bank are the only people who can provide more information — you can give them the transaction ID printed on the refund receipt:

    https://wordpress.com/me/purchases/billing

    In some cases where upgrades are cancelled and refunded on the same day, banks remove the original payment from your statement rather than showing two separate debit and credit amounts. I would also recommend asking them whether they have done so.

    I cannot find any contact number onlin

    We don’t provide phone support but you’re welcome to continue replying here.

  • Unknown's avatar
    gemmacevans · Member ·

    I included the wrong link in my reply above so I’ve just updated it. Sorry about that :)

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