Never got the email when i upgraded to business plan

  • Unknown's avatar
    carolepenfield386297127 · Member ·

    What are chat hours with happiness engineers?

  • Unknown's avatar
    torres126 · Member ·

    Hi there, I’ve tagged WordPress.com staff to help you with this issue. You’ll likely receive a response within a few hours from a staff member.

    Chat support is available 24/7 for Business Plan owners, except for when all staff are busy. If you’re referring to the email regarding Concierge Support, please wait for a staff response.

  • staff-ozmodiar · Staff ·

    Hello carolepenfield386297127,

    I am not seeing any active upgrades on your account. Often when this happens it is because you have somehow ended up with a second WordPress.com account and have logged into the incorrect one.

    Do you happen to remember the URL of the site you were looking to buy the Business plan upgrade for?

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