never received my full refund

  • Unknown's avatar
    zoelangdesign · Member ·

    I purchased a plan for $78 dollars. I couldn’t get my domain or any of my work uploaded to the website so I decided to cancel. I only received a refund of $30, not my full purchase. And now since I ‘cancelled my premium plan’ I can’t even get a human support person to get my refund…

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    adusman402 · Member ·

    Hello there,

    You’ve got someone from WordPress.com Support here. Thanks for bringing this to our attention.

    We’re not able to handle cases like this on the forums, as it involves account-sensitive details. So, to begin this process, we’re reaching out to you via email.

    Please reply to us there once you’ve received it.

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