Never received my refund

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  computecsp · Member · Apr 8, 2017 at 3:14 pm

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  Hello,

  I paid 13€ for domain mapping services for one year starting on 3th of April 2016. So on 4th of March 2017 WordPress automaticly charged me 13€ for a new year. I wanted to close my website for this year so I ordered a refund. I confirmed that I’m going to receive full refund of 13€ in a few days. I never received my refund and it’s more than one month passed. Could you please help me.
  Thank you

  Best regards,
  Martin Mertik

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Apr 8, 2017 at 4:31 pm

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  When we need Staff help with issues Volunteers cannot resolve like this one we type modlook into the sidebar tags on our forum threads. I did that for you. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Then we subscribe to this thread so we are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  gemmacevans · Member · Apr 10, 2017 at 8:40 am

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  Hi Martin,

  I see from your account that you disputed the payment to WordPress.com and PayPal has issued a chargeback against us. Chargebacks are a tool for fraud prevention:

  Chargebacks and Disputes

  When a chargeback is issued, all upgrades on your account are removed and your site is locked until you pay a chargeback fee or cancel the chargeback. Once the fee is paid or the chargeback has been cancelled, your account returns to normal.

  If the dispute was made in error please try to cancel it with PayPal. Until it is cancelled, we cannot issue a refund from our side as the payment is locked.

  Let me know if you have any questions.