Never received refund

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  megancookk · Member · Dec 9, 2016 at 4:54 pm

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  On November 25th I signed up with WordPress for the $2.95 site but did not need the service because I have a site with Siteground. Within 15 minutes I had a chat going with Spencer from WordPress who said he would cancel my plan and refund me. I have not received my refund. I have a copy of this chat documented. Could someone please contact me about this? Thank you.

  The blog I need help with is: (visible only to logged in users)

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  seasonschangecc · Member · Dec 9, 2016 at 5:23 pm

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  Hey Megan,

  I added the modlook tag to your message thread, to get staff attention. For more information on the modlook tag, check this out: https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question

  Have a great day!

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  staff-doublebassd · Staff · Dec 9, 2016 at 10:42 pm

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  Hi there,

  The estimated time for a refund to appear on your statement is 5-10 business days, and can be longer depending on the country the refund must flow through. So, let me know if you still do not see anything after the middle of next week, and I will look further into this for you. I have checked and verified that the refund has been processed and sent out from us.

  Thanks!